The Customer Research skill is the consistency layer for founders running customer interviews at scale. Paste a transcript, get back a structured brief: ICP signals, jobs-to-be-done in the customer’s words, objections raised, quotes worth using verbatim, follow-up questions to ask the next interview.
Why it matters: the value of customer interviews comes from cross-interview pattern recognition. That requires every transcript to be the same shape. This skill enforces that shape.
Best for: founders running 5+ interviews/month who don’t have time to hand-tag every transcript.
Pairs well with: PDF (output as a brief PDF for advisors / co-founders).